Nina
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Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last updated: July 8, 2025

Information We Collect

Personal Information

When you use our services, we may collect the following personal information:

  • Name and contact information (email address, phone number)
  • Health and wellness goals and preferences
  • Dietary restrictions and allergies
  • Physical activity data and fitness metrics
  • Payment information for premium services

Usage Data

We automatically collect information about how you use our platform:

  • Device information (IP address, browser type, operating system)
  • Usage patterns and interaction data
  • Cookies and similar tracking technologies
  • Log files and analytics data

How We Use Your Information

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Personalization

To provide customized health and wellness recommendations tailored to your goals and preferences.

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Analytics

To analyze usage patterns and improve our platform's functionality and user experience.

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Communication

To send you important updates, health tips, and respond to your inquiries and support requests.

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Security

To protect against fraud, unauthorized access, and ensure the security of our platform.

Data Sharing and Disclosure

We do not sell your personal information

Your health data is sensitive, and we are committed to protecting it. We may share your information only in the following circumstances:

Service Providers

With trusted third-party services that help us operate our platform, such as cloud hosting, payment processing, and analytics services.

Legal Requirements

When required by law, regulation, or legal process, or to protect the rights, property, or safety of our users.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

With Your Consent

When you explicitly consent to sharing your information for specific purposes, such as connecting with healthcare providers.

Data Security

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Encryption

All data is encrypted in transit and at rest using industry-standard encryption protocols.

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Access Controls

Strict access controls ensure only authorized personnel can access your data when necessary.

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Regular Audits

We conduct regular security audits and assessments to identify and address potential vulnerabilities.

Incident Response

We have robust incident response procedures to quickly address any security breaches.

Your Rights and Choices

Access Your Data

Request a copy of the personal information we have about you.

Update Information

Correct or update your personal information at any time.

Delete Your Data

Request deletion of your personal information, subject to legal requirements.

Data Portability

Request your data in a structured, machine-readable format.

Opt-Out

Unsubscribe from marketing communications at any time.

Restrict Processing

Request that we limit how we use your personal information.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our platform. These include:

Essential Cookies

Necessary for the platform to function properly and provide basic features.

Performance Cookies

Help us analyze how our platform is used and improve its performance.

Functional Cookies

Remember your preferences and settings to personalize your experience.

Marketing Cookies

Used to deliver relevant advertisements and track campaign effectiveness.

You can manage your cookie preferences through your browser settings or our cookie preference center.

Children's Privacy

Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately.

For users between 13 and 18 years old, we require parental consent before collecting any personal information.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data, including:

  • Adequacy decisions by relevant authorities
  • Standard contractual clauses
  • Binding corporate rules
  • Certification schemes

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Retention periods vary based on the type of information:

  • Account information: Until account deletion or 3 years of inactivity
  • Health data: As long as your account is active or as required by law
  • Payment information: As required by financial regulations
  • Usage data: Typically 2-3 years for analytics purposes

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Sending an email notification to your registered email address
  • Posting a notice on our platform
  • Updating the "Last updated" date at the top of this policy

Your continued use of our platform after any changes indicates your acceptance of the updated policy.

Questions About Your Privacy?

If you have any questions about this privacy policy or how we handle your personal information, please don't hesitate to reach out to us.

Email: privacy@ninahealthy.com
Response Time: We aim to respond to all privacy inquiries within 30 days.